{"componentChunkName":"component---src-templates-blog-post-js","path":"/conversational-ai/medical-chatbots/","result":{"data":{"site":{"siteMetadata":{"title":"Senseforth: AI Powered Chatbot Solutions Provider","author":"@senseforth"}},"markdownRemark":{"id":"554ca4fb-7715-5d11-ac7f-bdde491afd81","excerpt":"Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and…","html":"

Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and rising costs of quality care are propelling the adoption of new technologies in the healthcare sector. By harnessing the power of Conversational AI, medical institutions are rewriting the rules of patient engagement. We are witnessing a rapid upsurge in the development and implementation of various AI solutions in the healthcare sector.

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Gartner predicts that nearly 75% of all global healthcare delivery organizations (HDOs) will have invested in an AI capability by 2021¹

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The market is brimming with technology vendors working on AI models and algorithms to enhance healthcare quality. However, the majority of these AI solutions (focusing on operational performance and clinical outcomes) are still in their infancy. All, except for medical chatbots.

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What are medical chatbots?

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Medical chatbots are AI-powered conversational solutions that help patients, insurance companies, and healthcare providers easily connect with each other. These bots can also play a critical role in making relevant healthcare information accessible to the right stakeholders, at the right time.

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From enhancing patient experience and helping medical professionals, to improving healthcare processes and unlocking actionable insights, medical or healthcare chatbots can be used for achieving various objectives. Poised to change the way payers, medical care providers, and patients interact with each other, medical chatbots are one of the most matured and influential AI-powered healthcare solutions developed so far.

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Get inspired by these 6 innovative medical chatbots:

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What can we expect in the future?

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While the industry is already flooded with various healthcare chatbots, we still see a reluctance towards experimentation with more evolved use cases. This is partly because Conversational AI is still evolving and has a long way to go. As natural language understanding and artificial intelligence technologies evolve, we will see the emergence of more sophisticated healthcare chatbot solutions.

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There is no doubt that the accuracy and relevancy of these chatbots will increase as well. But successful adoption of healthcare chatbots will require a lot more than that. It will require a fine balance between human empathy and machine intelligence to develop chatbot solutions that can address today’s healthcare challenges.

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In the coming few years, we can expect to see healthcare chatbots that can:

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However, technology is only one side of the coin. We have welcomed conversational AI solutions in our lives with open arms for activities like playing music and adjusting lights in our living rooms. Will we be able to show the same level of trust when it comes to healthcare chatbots?

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While building futuristic healthcare chatbots, companies will have to think beyond technology. They will need to carefully consider various factors that can impact the user adoption of chatbots in the healthcare industry. Only then will we be able to unlock the true power of AI-enabled conversational healthcare.

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